赋能-微软提供整合的客户体验平台,在销售前期、销售中期和销售后期管理客户体验。客户体验平台有四个组件:
Microsoft Azure-用户数据录入及分析
Microsoft Dynmics 365-个性化体验用以留存和拓展客户
PowerBI-利用数据改善客户服务
Microsoft Advertising-通过广告平台进一步建立与顾客的真正联系并进行营销推广
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